The Credentialing Center

The Choice of Activity Professionals for Board Certification

The NAAP Credentialing Center is organized as an independent body exclusively for the purpose of certifying Activity Professionals that meet the standards and requirements set forth by the Center and have successfully passed the competency exam.  More specifically certification by this body will assure that the individual will meet the criteria required by CMS F-Tags 249 and 281 to direct quality of life programming for seniors and others that they serve.

This option is open to all Activity Professionals working in Activities/Recreation with the elderly.  Activity Professionals have the option of certification as an Activity Professional - Board Certified (AP-BC) or an Activity Consultant - Board Certified (AC-BC).


The NAAP Credentialing Center would like to clarify mis-information being sent to Activity Professionals. The National Association for Activity Professionals (NAAP, a membership group) does not “maintain” any certification body, including NAAPCC. They have stated they are only going to support NCCAP, the body that some of them benefit from financially as course instructors.  They have no control over NAAPCC or any other accreditation body. Those credentialed through NAAPCC do not have to give up their certification to NCCAP. Please do not be concerned with mis-information. F Tag 658 states: “Standards regarding quality of care may be published by a professional organization, licensing board, accreditation body, or other regulatory agency”. NAAP is mentioned as an organization that can be used as a reference source for standard of practice, but they are not “exclusive”, as evidenced by the words “include” and “etc”.  The NCTRC, the Occupational Therapy Board and NCCAP are not mentioned by name in this Tag either. NAAP can set standards of practice for care, as can other organizations, but they cannot set certification standards.

Read F-Tag 658 here

In Response to the Press Release from NAAP dated May 21st:

The National Association of Activity Professionals (NAAP) has informed our Board and their members that they will no longer support the NAAPCC and wish to only support one activity credentialing organization. NAAPCC is glad to see the National Certification Council for Activity Professionals (NCCAP) attempting to repair a rift with NAAP that began over 15 years ago, but to suddenly cut off all ties to NAAPCC is shocking to us.

We want to assure all of you that we do not need anyone’s support to operate. We are an independent body, as we should be, per National Commission for Certifying Agencies (NCCA) standards. Your Board Certifications will always be recognized and we will continue to certify new applicants. We continue to believe an accreditation worthy credential option/choice is in the best interest of all Activity Professionals and will not waver on our commitment to you.  

  1. NAAPCC operates as an independent entity, with “no undue influence” from outside entities, per NCCA standards.
  2. NAAPCC only requires support from Activity Professionals who either already hold, or will apply for, a NAAPCC Board credential. NAAPCC does not require the support of any other organization.
  3. NAAPCC is recognized by CMS and meets the federal regulations, per a recent letter to us from CMS and per the regulation definition 483.24(c)(2). NAAPCC has criteria for certification that far exceed the federal regulation requirements without going against NCCA standards.
  4. NAAPCC has always stated they are another certification option. NAAPCC Board members have never tried to influence anyone’s certification decisions. NAAPCC will continue to follow NCCA accreditation standards and will continue to offer Activity Professionals an option they feel is ethical and with no hints of conflicts of interest, per NCCA standards.
  5. NAAPCC does not require a specific course.
  6. No one on the NAAPCC Board, or any other Board, benefits financially from any NAAPCC certification criteria.
  7. NAAPCC regrets the NAAP Board’s decision but will continue to accept NAAP education toward NAAPCC certification/re-certification as long as it meets the CE topic area requirements.

NAAPCC made a commitment to Activity Professionals 8 years ago and we will continue to uphold that commitment and provide a certification worthy of national accreditation.  Thank you for your continuing support. 

If you have any questions or comments, please don’t hesitate to contact the Credentialing Center Office at 303-317-5682.  The office is open 8:30am-5:00pm, mountain time Monday through Friday


The NAAPCC Board

Diane Mockbee, BS, AC-BC – Director of Operations

Susan Rauch, BA, AC-BC – Associate Director of Operations and Credentialing

Shelley Evans, BM, MT-BC, AC-BC, CDP, CADDCT, ACC – Director of Communications and Marketing

Lorre Baird, BS, AP-BC, ADC – Director of Compliance and Ethics

Debbie Bouknight, BS, AC-BC, ACC –Director of outreach and Recertificati


                                  Why Choose The Credentialing Center for Board Certification?

According to, “The nation’s most respected thinkers in health and fitness agree that NCCA accreditation is the gold standard when it comes to accreditation of programs that certify professionals working in healthcare, fitness, wellness and other occupations.” The NAAP Credentialing Center strictly follows the standards set forth by the National Commission for Credentialing Agencies (NCCA) as we move towards this accreditation.

NCCA is an independent accrediting body that also evaluates programs for other health professionals like registered dietitians, nurse practitioners, medical assistants and occupational therapists. Meeting standards of excellence already recognized in the medical community is the straightest path toward recognition by healthcare providers as part of the healthcare continuum, and ultimately, more opportunities to serve people who need our help.

NCCA Standards 2 states:

  • Certification body cannot require any specific course
  • Certification body cannot offer any type of education
  • Certification body must have its own Board with no outside influence from other entities with a distinct firewall between any education bodies

The national trend is for facility administrators and companies to hire only credentialed Activity Professionals. The time to gain certification is now! Our board certification is all- encompassing and covers all Activity Professionals working in any geriatric setting. We are recognized by CMS and FTag 680. It is the goal and desire of the NAAP Credentialing Center to assist anyone seeking board certification. Please do not hesitate to contact us via phone at 303-317-5682 or email us at

ICE_Member Logo.jpg

The NAAP Credentialing Center is proud to be a member of the Institute for Credentialing Excellence in a show of our commitment to strive for excellence in our board certification program.

              Lapel pins are now available!

  Choose AP-BC or AC-BC

Choose AP-BC or AC-BC

You have been asking for lapel pins to demonstrate your professionalism and we responded to this request as well.  Lapel pins are now available from the office. AP-BC or AC-BC are $7.00 which includes shipping and handling. Get one and wear it with pride! They can be ordered from the website or by contacting the NAAPCC office.  

Good News!

We realize that some may have difficulty getting to live workshops, seminars, and other face to face education, thus the reason for the change. We heard you and we listened.  The requirement will still be: one half of all continuing education hours required be face to face. However, we will accept live webinars as a face to face session IF it is pre-approved by the Credentialing Center.   As a partner of NAAP we pre-approve their monthly Lunch and Learn webinars.  These sessions are free to NAAP members, so if you are not a member,  join soon at  The instructions on how to take part in the Lunch and Learn sessions are on the website as well. Face to face status will be accepted on any webinar that you attend live that has been pre-approved by the NAAP Credentialing Center.  Please don’t hesitate to contact the office with any questions.


Susan Rauch, our Associate Director of Operations and Credentialing has a great article about her Assisted Living Program on I Advance Senior Care. Her advise to us is "blankets to beer."   Read her article here

Listening with Compassion written by our Director of Communications and Marketing, Shelley Evans for IAdvance.  

Sean Mockbee, son of our Director of Operations, Diane Mockbee is a strong supporter of the Activity Profession.  His article "Activity Programming: An Administrators View"  was  recently published by 1 Advance Senior Care. Read his article here

Susan Rauch is our Associate Director of Operations and Credentialing. She was proud to introduce one of her residents to the nation. He is a Japanese American who served in WWII and was highly decorated for his service. You will see as you watch the video that he has a great sense of humor. View his story here.